These Terms of Service (“Terms”) govern your use of the Syracuse Web Agency website at syracusewebagency.com and our design and development services. By using the site or entering an agreement for services, you agree to these Terms.
1. Services
We provide custom website design, build, and optional hosting or maintenance as described in your quote, statement of work, or order. Deliverables, timelines, and fees are as agreed in writing (including email) unless we state otherwise on our pricing page for standard packages.
2. Client responsibilities
- Provide accurate information, content, and approvals on time.
- Ensure you have rights to any logos, text, and media you supply.
- Maintain payment and, where you control DNS or hosting, cooperate with handoff steps we provide.
3. Fees and payment
Build fees, deposits, and maintenance charges are as quoted. Late payment may delay work. Recurring services may be suspended for non-payment. Refunds, if any, are only as stated in your project agreement or required by law.
4. Intellectual property
Your written project agreement identifies the custom work you will own, the portable website code and files to be delivered after agreed fees are paid, and any licenses or access conditions that apply. Third-party software, stock media, fonts, pre-existing components, and hosted services remain subject to their own ownership and license terms. We may reuse general techniques, libraries, and non-client-specific know-how. The agreed handoff and any optional hosting or care are documented before work begins.
5. Third-party services
Domains, registrars, email, analytics, payment processors, and some hosting may be provided by third parties. Their terms and fees apply. We are not responsible for outages or actions of those providers outside our control.
6. Limitation of liability
To the fullest extent permitted by law, our total liability for any claim arising from the site or services is limited to the amount you paid us for the specific service in the six months before the claim. We are not liable for indirect, incidental, or consequential damages.
7. Disclaimers
Our site and materials are provided “as is.” We do not guarantee specific business results, search rankings, or third-party tool behavior.
8. Termination
Either party may end a project or ongoing plan as set out in the relevant agreement. We may suspend access for breach of these Terms or abuse of our systems.
9. Business location and project agreements
Syracuse Web Agency is based in Syracuse, New York. Any project-specific governing-law and dispute terms are stated in your written agreement. Nothing in these website terms removes rights or obligations that apply under mandatory law.